# How to resolve problems Official source: https://www.employment.govt.nz/resolving-problems/how-to-resolve-problems Scanned: 2026-06-07T03:31:31.402Z Use this as a current official guidance reference, not as a substitute for legal advice. ## Page Text Home Resolving problems How to resolve problems Resolving problems How to resolve problems There are processes to follow when working through employment relationship problems. Employers and employees should use these and try to resolve problems in a positive way. Resolving problems Problems in the workplace Misconduct Bullying, harassment and discrimination Illness and injury Migrant exploitation Work relationship problems How to resolve problems Steps to resolve problems Resolving issues yourselves Talking to your employer Early resolution Mediation Personal grievances Disciplinary action Records of settlement Labour Inspectorate complaints Escalating unresolved issues Protected disclosure Employment during and after disasters Addressing Holidays Act non-compliance Steps to resolve problems When an employment issue is raised, it’s important to act promptly and follow an agreed process for resolving problems. Resolving issues yourselves When an issue is raised, those involved should try to resolve the matter themselves first. Talking to your employer If you have an issue you want to discuss with your employer, you should properly prepare for the meeting. Early resolution Early resolution is a free, impartial phone-based service that helps employers and employees resolve a workplace issue quickly and informally. Mediation If an employment issue cannot be resolved informally by the parties themselves, mediation may help them to reach an agreement. Personal grievances A ‘personal grievance’ is an action that you can take against a current or former employer when you have an employment issue you are unable to resolve. Disciplinary action Sometimes employee behaviour is unacceptable and disciplinary action is necessary. Disciplinary action can take a number of forms. Disciplinary process Informal action Investigations Warnings Suspension Records of settlement If you come to an agreement about an employment issue, you can formalise it in a ‘record of settlement’. Once reviewed and signed by Employment Mediation Services, this document is legally binding. Labour Inspectorate complaints You can complain to the Labour Inspectorate if you see or suspect a breach of employment standards. Escalating unresolved issues Employers and employees can take further action if they cannot resolve employment problems.