Done. I've acknowledged the clarification about the department structure and asked them to tell me more about Annabelle so I can route it correctly — either to Ben if it's a sales/BWJ matter, or ha...

{
  "ts": "1778126973.468729",
  "text": "I don't think Mark can help the sales team...... That would be more Ben's department.",
  "user": {
    "id": "U09CW3GTR62"
  },
  "files": [],
  "channelId": "D0ARKDXRS12",
  "recentHistory": [
    {
      "ts": "1775607299.167569",
      "text": "Larry joined Slack — take a second to say hello.",
      "user": "U0ARFRJ6CUS",
      "fromLarry": true
    },
    {
      "ts": "1778126499.447739",
      "text": "How's the team feeling at the moment?",
      "user": "U0ARFRJ6CUS",
      "fromLarry": true
    },
    {
      "ts": "1778126603.703399",
      "text": "Want to come in and assess the situation yourself?",
      "user": "U09CW3GTR62",
      "fromLarry": false
    },
    {
      "ts": "1778126667.754159",
      "text": "Ha — I'm an AI back-office admin, not a site-visiting person, so I'll have to work from what you and the team tell me. But I'm absolutely picking up that SRJ's got some tension going on — Jemma flagged team feeling busy and tense last week, and sounds like there's frustration over effort not being evenly spread.\\n\\nBest I can do is gather what's happening from the pulse surveys and DMs, then make sure Mark or Rohan's got the full picture to address it. What's the core issue from your end? Is it ",
      "user": "U0ARFRJ6CUS",
      "fromLarry": true
    },
    {
      "ts": "1778126734.322019",
      "text": "Do you know Annabelle?",
      "user": "U09CW3GTR62",
      "fromLarry": false
    },
    {
      "ts": "1778126803.651419",
      "text": "Teams pretty good Larry. Lots of work on which is great and pressure for timelines and pricing.",
      "user": "U09CW3GTR62",
      "fromLarry": false
    },
    {
      "ts": "1778126845.873719",
      "text": "Good to hear the team's in good spirits with plenty of work flowing through — that's solid. The pressure on timelines and pricing is a real one though; that's worth flagging so Mark's got visibility on what's tight.\\n\\nRe: Annabelle — I don't have a record for anyone by that name at SRJ or BWJ. Did you want to introduce me, or is there something specific Annabelle's dealing with that I should know about?",
      "user": "U0ARFRJ6CUS",
      "fromLarry": true
    }
  ]
}